Refund & Return Policy

Thank you for shopping with us. We take pride in creating and delivering high-quality products to our customers. Please carefully read our Refund & Return Policy before making a purchase.

All Sales Are Final

Due to the nature of our products and business operations, all sales are final. By placing an order through our website, you acknowledge and agree to the terms outlined in this policy.

We do not offer refunds, returns, or exchanges for:

• Change of mind

• Incorrect product selection by the customer

• Accidental purchases

• Buyer’s remorse

• Personal preference after receiving the item

• Failure to read product descriptions before purchase

Please review all product information carefully before completing your order.

Lost or Stolen Packages

We are not responsible for packages that are marked as delivered by the shipping carrier.

If your package is lost in transit, please contact us and we will do our best to assist you in filing a claim with the carrier. However, we cannot guarantee refunds or replacements for lost or stolen packages.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is delayed, lost, returned, or undeliverable due to incorrect shipping information provided by the customer, we are not responsible for issuing a refund. Additional shipping fees may apply if the package must be re-shipped.

Order Cancellations

Once an order has been placed, it immediately enters our processing workflow. Because of this, we cannot guarantee order cancellations.

Requests to cancel an order may be reviewed on a case-by-case basis, but approval is not guaranteed.

When Effective

This policy applies to all orders placed on or after May 20th, 2026. Orders placed before this date remain subject to the return policy in effect at the time of purchase.

Handmade Product Disclaimer

Each of our bags is carefully handmade, making every piece unique. Due to the handcrafted nature of our products, slight variations in color, stitching, dimensions, patterns, materials, and overall appearance may occur. No two bags will be exactly identical.

Minor imperfections, natural variations, and small inconsistencies are considered normal characteristics of handmade products and are not considered defects. These unique features are part of what makes each bag one-of-a-kind.

Customers acknowledge and accept that handmade products may differ slightly from product photos and from other bags of the same design. Such variations do not qualify for refunds, returns, exchanges, or chargebacks.

Contact Us

If you have questions regarding this Refund & Return Policy, please contact us at:

Email: james.bags@outlook.com

By purchasing from our store, you agree to this Refund & Return Policy and acknowledge that all sales are final unless otherwise stated herein.